Smart Operations Management: Automating Service & Field Tasks

5 March 2026, 3:00pm – 3:45pm HKT

Is your team spending more time assigning tickets than actually solving them? To scale your operations, you need a system that captures requests and routes them to the right person instantly—before they ever turn into field tasks. Join us for a deep dive into monday service, where we will show you how to build a self-driving support engine. Learn how to centralize your intake, automate your queue, and bridge the gap between back-office support and front-line field execution.

Webinar Highlights:

• Unified Intake & Portals: Stop juggling specialized tools. Learn to centralize requests via Email, WorkForms, and Customer Portals into a single view, ensuring the requests are all managed in one secure place.

• Smart Assignment & Queue Management: Eliminate the “cherry-picking” of easy tasks. We’ll show you how to use Smart Assignment to automatically distribute tickets via round-robin or AI-based matching, ensuring fair workloads and faster response times.

• AI-Powered Resolution: Watch the AI Assistant do the heavy lifting. See how it analyzes ticket history to draft instant replies and suggest resolution paths, cutting down administrative work by hours every week.

• Seamless Ticket-to-Field Handover: creating a ticket is just the start. Discover how to trigger a “Field Task” automatically once a support ticket is qualified, passing all critical context to your team without manual data entry.

• Operational Visibility & Dashboards: Learn how to turn daily data into strategy. Use real-time reporting to track SLA compliance, ticket status, and CSAT (Customer Satisfaction) surveys to identify recurring bottlenecks in your service delivery.

This solution is designed for operations, service, IT, and project leaders who need a unified platform to streamline team visibility, enhance field dispatch and tracking, scale support with AI, and improve cross-department collaboration.